DMD365 Privacy Policy – Protecting Our Members' Personal Data

1Information We Collect

DMD365 collects personal information from members through several different channels. We only collect information that is strictly necessary to provide you with the best possible service. The following are the categories of information we collect:

Information you provide directly:

• Full name as stated on your identification document.
• Date of birth for age verification.
• An active mobile phone number for two-factor authentication (2FA) purposes.
• Email address for account communications and promotions (if you have consented).
• Bank account number or digital wallet details for deposit and withdrawal processing.
• KYC documents such as copies of identity cards, passports, or bank statements when required for identity verification.

Information collected automatically:

• Your IP address and device location data when accessing the platform.
• Device type, operating system, and browser version used.
• Login activity records including date, time, and location.
• Game history, wagering activity, and financial transaction records.
• Platform interaction data including pages visited and time spent on the platform.

2How We Use Your Data

The information we collect is used responsibly and only for legitimate purposes. Below is a full description of how your data is used:

We will not use your data for purposes beyond those stated above without informing you in advance and obtaining the necessary consent.

3Data Storage & Security

The security of your personal data is the highest priority at DMD365. We implement multiple layers of technical and organisational protection to ensure your information is always kept safe:

• Data encryption during transmission: All communications between your browser or app and our servers are secured using TLS 1.3 protocol with 256-bit encryption.
• Data encryption during storage: Sensitive data such as passwords and financial information is stored in encrypted format using hash algorithms that cannot be directly reversed.
• Internal access controls: Only authorised personnel who require access to specific data are permitted to view member information. All access is logged and audited on a regular basis.
• Threat monitoring: Our intrusion detection system operates 24 hours a day to detect and block any suspicious activity before it can compromise your data.
• Regular backups: Member data is automatically backed up to geographically separate locations to ensure service continuity in the event of a system failure.
• Regular security testing: We conduct regular penetration testing with the involvement of independent cybersecurity experts to identify and patch system vulnerabilities.

While we take comprehensive security measures, no system in the world can guarantee absolute security. We encourage you to play an active role in protecting your account by using a strong password and never sharing your login credentials with anyone.

4Information Sharing

DMD365 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are certain situations where we need to share your information with trusted parties:

• Payment service providers: Required transaction information is shared with payment gateways and financial institutions partnered with us to securely process your deposits and withdrawals.
• KYC service providers: Your identity verification documents may be submitted to a third-party KYC verification platform integrated with our system to expedite the verification process.
• Game software providers: Minimal technical data may be shared with third-party game providers solely for technical purposes such as game troubleshooting.
• Legal authorities: We will disclose the required information when mandated by a court order, authority investigation, or applicable regulatory reporting obligations.
• Fraud prevention: In cases involving suspected fraud or money laundering, relevant information may be shared with the appropriate law enforcement agencies.

All third parties that receive your data are bound by strict data protection agreements and are required to handle your information to a security standard no less than that which we ourselves adhere to.

5Cookies & Tracking Technologies

The dmd365 platform uses cookies and similar tracking technologies to enhance your user experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and security management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects statistical data on how members interact with our platform, enabling us to identify areas for improvement. All data is collected anonymously.
• Functional Cookies: Saves your preferences such as language, display theme, and personal settings so you don't need to reconfigure them every time you log in.
• Analytics Cookies: Helps us understand overall platform usage patterns for continuous improvement purposes.

You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect platform functionality and your experience when using dmd365.

6Your Rights

As a dmd365 member, you have the following rights regarding your personal data that we hold. We are committed to ensuring all these rights can be exercised easily and without hindrance:

To exercise any of the above rights, please contact our customer support team via live chat. We will process your request within 14 business days from the date of receipt.

7Children's Data

The dmd365 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from children under the age of 18.

If we discover that personal information of a child has been collected without our knowledge, we will take immediate steps to delete that information from our systems and close the relevant account. Parents or guardians who have concerns about their children's use of this platform are encouraged to contact us promptly through the available support channels.

8Third-Party Links

The dmd365 platform may contain links or references to third-party content in certain contexts. It is important for you to understand that our Privacy Policy does not apply to any such third-party websites or services.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of each website you visit separately. The presence of a link to any third-party website within the context of our platform does not imply our endorsement or recommendation of that website.

9Data Retention

DMD365 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we may still need to retain certain records for a specified period based on applicable legal and regulatory obligations:

• Financial transaction records and wagering activity: retained for a minimum of 7 years from the transaction date in accordance with regulatory requirements.
• KYC documents and identity verification records: retained for a minimum of 5 years after account closure or the date of the last transaction.
• Customer support communication logs: retained for 3 years for reference and dispute resolution purposes.
• Security and login logs: retained for 12 months for security investigation purposes if required.

Once the appropriate retention period has expired, your data will be permanently deleted or anonymised from our systems in accordance with secure data disposal procedures.

10Privacy Policy Amendments

DMD365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made, we will notify you via a prominent notice on the platform or by email to the address registered to your account.

The date of the most recent update will always be stated at the top of this page. We encourage you to review this page periodically. Continued use of the dmd365 platform after any changes are published means you accept and agree to the updated terms.

11Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you:

For enquiries regarding your rights under Malaysia's PDPA or to file an official privacy complaint, you may also contact the Department of Personal Data Protection Malaysia through their official channels.